1. Introduction
At NU Creative, we are committed to protecting your privacy and ensuring the security of your personal data. This Data Privacy Policy outlines how we collect, use, store, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and B-Corp standards.
2. Scope
This policy applies to all personal data collected by NU Creative, including data collected through our website, marketing activities, and client interactions. It is applicable to all employees, contractors, and third-party partners involved in handling personal data.
3. Data Controller
NU Creative is the data controller for the purposes of GDPR. Our contact details are as follows:
166A Tower Bridge Rd, London, SE1 3LZ.
Email: enquiries@nucreative.co.uk
Phone: 0333 240 5800
4. Types of Personal Data We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Business Information: Company name, job title, and business contact details.
- Website Usage Data: IP address, browser type, and usage data collected through cookies.
- Marketing Preferences: Information about your marketing preferences and interactions with our marketing materials.
- Project Data: Information related to the services we provide, including project specifications and feedback.
5. Purposes for Processing Personal Data
We process personal data for the following purposes:
- Service Delivery: To provide and manage our marketing services and deliverables.
- Customer Communication: To communicate with you regarding our services, respond to inquiries, and provide updates.
- Marketing and Promotion: To send you promotional materials and information about our services, based on your consent.
- Compliance: To comply with legal obligations and regulatory requirements.
- Improvement: To analyse and improve our services and customer experience.
6. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: Where you have provided your explicit consent for us to process your personal data for specific purposes.
- Contract: To fulfil contractual obligations or provide services as agreed.
- Legal Obligation: To comply with legal or regulatory requirements.
- Legitimate Interests: To pursue our legitimate business interests, provided these do not override your rights and freedoms.
7. Data Sharing and Transfers
We may share your personal data with the following parties:
- Service Providers: Third-party service providers who assist us in delivering our services (e.g., IT support, marketing platforms). These providers are bound by confidentiality agreements and data protection obligations.
- Legal Requirements: When required by law or to protect our rights and interests.
- Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Data retention periods vary depending on the type of data and purpose, but we ensure that data is securely deleted or anonymised when no longer required.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Secure Servers: Using secure servers and encryption technologies.
- Access Controls: Restricting access to personal data to authorised personnel only.
- Regular Audits: Conducting regular security audits and risk assessments.
10. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: You can request a copy of your personal data held by us.
- Rectification: You can request correction of inaccurate or incomplete data.
- Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Restriction: You can request the restriction of processing in certain circumstances.
- Portability: You can request the transfer of your data to another data controller.
- Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact us using the details provided below.
Contact Us
If you have any questions or concerns about this policy or how we handle your personal data, please contact:
Tim Lindsay
Data Controller
Phone: 0207 9409910
Cookies
Our website uses cookies and similar tracking technologies to enhance user experience and analyse website usage. You can manage cookie preferences through your browser settings. Most non-personal information is collected via cookies. NU Creative Ltd may use cookies to enhance the user experience and personalise content.
A cookie is a small data file that is transferred to your hard drive and identifies you as a unique user. Cookies help us understand which areas of the website are most popular, so we can improve the user experience on future visits.
IP Addresses
We may use your IP address to help diagnose problems or to gather demographic information, such as country of origin.
Javascript
NU Creative Ltd uses Javascript code to gather information about a user’s browser. This nonpersonal information includes window and screen size, browser language, color depth and plug-ins installed.
Disclosure of User Information
NU Creative Ltd will not sell, rent, or lease your personal information to third parties. We will not share your personal information with business partners or any other third party company except as described below:
We may release your information when we believe in good faith that release is necessary to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of NU Creative Ltd, our employees, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction (as described above) and to comply with export laws. Except as set forth above, you will be notified when your information may be shared with third parties, and will be able to prevent the sharing of this information.
Data Integrity and Security
We strive to maintain the reliability, accuracy, and completeness of personal information in our databases and to protect the privacy and security of our databases. Our servers and databases are protected by reliable security technology. such as firewalls, and all computer devices are secured using ESET endpoint security.
Links to Other Sites
This site contains links to other sites. NU creative Ltd is not responsible for the privacy practices or the content of other websites. Please refer to the policies of the respective site.
Consent
NU Creative Ltd occasionally reviews and modifies this Privacy Statement therefore we recommend that you review the terms from time to time to make sure you are aware of how we collect and use personal information. By using our website you consent to the collection and use of your personal information as outlined here.
Review of this Policy
We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. We keep this Policy under regular review.
This Policy was last updated on 1st September 2024.